Cancellation and Return Policy
Cancellation, Return & Exchange Policy
At Turkiye Rug, customer satisfaction is our highest priority. Since many of our products are specially produced for each customer, we have designed our policies to be transparent, fair, and respectful of your experience.
Order Cancellation
Because each order is custom produced and production begins shortly after the order is placed, we can only accept cancellation requests within 1 hour after order confirmation.
After this period, your order enters production and cannot be canceled.
To request a cancellation, please contact us immediately:
Phone: +1 302 496 3334
Email: info@turkiyerug.com
Return Policy
We want you to be happy with your purchase.
You may request a return within 14 days from the delivery date under the following conditions:
• The product must be unused, undamaged, and in its original packaging
• All return shipping costs are the responsibility of the customer (receiver)
To start a return, please contact us:
Phone: +1 302 496 3334
Email: info@turkiyerug.com
Return Process
Once your return request is approved and the product is received, the refund will be issued to your original payment method within 14 business days.
Exchange Policy
If you would like to exchange a product, please contact us within 14 days of delivery.
Exchanges are subject to product availability.
Return shipping costs for exchanges are also the responsibility of the customer.
Exceptions
Returns and cancellations do not apply to:
• Custom-made or personalized products
• Items not suitable for return due to their nature or hygiene reasons
Contact Information
For any questions, please contact us:
Email: info@turkiyerug.com
Phone: +1 302 496 3334
Address:
254 Chapman Road, Newark, Delaware 19702,
United States of America