Regular Maintenance
Ongoing Cleaning: Vacuum your rug at least once a week to prevent the buildup of dust and dirt.
Rotation: Rotate your rug 180 degrees every six months to prevent uneven wear on specific areas.
Stain Cleaning
Quick Action: Clean stains as soon as they occur. Blot the stain with a clean, white cloth to absorb it, avoiding rubbing the spot.
Appropriate Cleaner Use: Use pH-balanced cleaners suitable for your rug's material. Test the cleaner on an inconspicuous area first.
Deep Cleaning
Professional Service: Have your rug professionally cleaned once a year for a thorough and deep cleaning.
Home Steam Cleaning: If professional service is not an option, use home steam cleaners to perform a deep clean.
Protection
Furniture Protectors: Use furniture pads under heavy furniture to prevent damage to your rug.
Sunlight Protection: Protect your rug from direct sunlight to avoid color fading.
Storage
Pre-Cleaning: Clean your rug thoroughly and ensure it is completely dry before storing it.
Roll for Storage: Roll the rug and wrap it in a towel or cotton fabric, storing it in a cool, dry place.
Additional Tips
Humidity Control: Keep the humidity level in your rug's environment controlled to prevent mold and mildew.
Shoes Off Policy: Avoid wearing shoes indoors to keep your rug cleaner.
- We offer free shipping on all orders.
- Your orders will be dispatched within 1-3 business days after payment confirmation.
- Estimated delivery time varies between 5-10 business days, depending on your location.
- Tracking details will be sent to you via email after order confirmation.
- At Türkiye Rug, customer satisfaction is our priority, so we offer a 30-day free return policy.
- Before initiating a return, ensure the product is unused and in its original packaging.
- To start the return process, contact us or fill out the "Return Request" form on our website.
- Refunds will be processed within 7 business days after we receive the returned product.
Note:
- Custom orders and personalized products may not be eligible for returns.
- For more information, please get in touch with our customer service team.
